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RobGiles
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No dialling tone on home phone

Hi,

I have no dialling tone on my home landline. I checked status and gone through the recommended checks. I've also tried a different phone, but same results.

I've seen on here that when this happens, it needs an engineer visit, but can't book that online, and calling leaves me on hold for over 20 minutes, and nothing.

Virgin, what's happened to you? You used to be so reliable!

Please help.

Thanks

Rob

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Corey_C
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Re: No dialling tone on home phone

Hi Rob,

 

Thanks for your post and reaching out to the community forums. Apologies for the late response, have you spoken to the team since your post? How id the landline service?

 

Cheers

Corey C

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RobGiles
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Re: No dialling tone on home phone

Hi Corey,

I'm afraid we are no further forward, the problem still exists. Sorry to say, but the team, as you call them, has been completely unresponsive. We have had no help at all.

Please can you book an engineer to visit us ASAP and fix this issue?

Thanks in advance.

Rob

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Corey_C
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Re: No dialling tone on home phone

Hi RobGiles,


I've got a tech visit booked for you on Wednesday, 05-AUG, 8-12. You can view or reschedule this from your online account with this link.


Thanks,
Corey C

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