No dialling tone landline for 3 days

[SamFitz]

I’ve had intermittent internet and no dialling tone on my landline. Done all the checks but no joy. VM live chat sends me in circles and is unavailable. Refuse to call from mobile due to cost. 

B38 9UF area 

[Robert_P]

Hello SamFitz

Sorry to hear of the landline issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.

We've taken a look and there is currently a known issue in the area, this will be impacting your broadband and Hub. Can you confirm if the landline works via a wall socket or the Hub? If it is the Hub this might explain the issues but if it is a wall socket it will need looking into further.

Rob

[SamFitz]

Hi, 

It’s connected to the wall. I’ve tried another phone to test so it’s definitely a Virgin issue. 

[Robert_P]

Thanks SamFitz, I will send you a Private Message to get some more details from you to get this looked into further.

Rob

[SamFitz]

Replied in 2 separate messages. I was unable to ‘reply’ to yours. 

[Robert_P]

Hello SamFitz,

Thank you for confirming those details. I have booked a visit for the next available slot which you can view here via the MyVM app. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable.

Please be aware that any changes would result in a delay to the visit as this was the earliest available, there also needs to be someone over the age of 18 in the property at the time of the visit.

Rob

[SamFitz]

Hey Rob, 

thanks for organising that for me. The engineer got it all sorted. 

I haven’t  had an email yet to give feedback. Could you resend please?