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roadcone
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No dialling tone & Incoming - Phone rings but when I press connect the line is dead

Fault has developed. There is no dialling tone.

Also, when I dial my landline from my mobile, the landline rings but when I pick it up to connect, the line is dead. The mobile continues to ring out until the voicemail kicks in. Ran VM's automated checking from their website and it says all is well and it tells me there are no faults in my area. I have tried an alternative 'old fashioned' phone plugged directly into the incoming wall socket and that does not get a dial tone. Fault appears to have developed in last 24 hours or less (it was working last night). Broadband and TV is working fine.

If anyone has any ideas I'd be grateful.

Thank you.

Clive

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Beth_G
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Re: No dialling tone & Incoming - Phone rings but when I press connect the line is dead

Hello Clive,

 

Thanks for your post, I'm sorry that you've been having some issues with your landline service.

 

Can you please confirm if you are still affected by the issue and if you're still seeking some help? I'll gladly look into this further for you if needed.

 

Many thanks

Beth

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