on 22-06-2023 18:41
Just switched to fibre phone. Everything works but I have no dialling tone. My phone is a BT8500 digital cordless
on 22-06-2023 18:45
Hi dookee
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with the phone line.
Could you please check here to ensure this has been set up correctly?
Please pop back to us when you can.
Vikki - Forum Team
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on 30-06-2023 10:16
All set up correctly thank you Vikki. Still no tone when handset is picked up.
on 30-06-2023 10:25
Morning @dookee
Thanks for coming back to us. Can you confirm please that your phone is connected via adapter or direct, to the telephone port one on the router?
Best wishes.
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on 30-06-2023 16:05
As stated at the beginning of this thread I have been switched over and my phone is going through the supplied adapter into the top port of my Hub 3 router.
Thanks
on 30-06-2023 16:21
Has this been the case since the service was migrated dookee? Is there an alternate handset you can try to see if it is a handset issue?
Rob
