No dialing tone on landline via wall socket

[Gardinski]

Hello there,

My landline currently has no dialing tone when connected via the wall socket.  I've tried it with two separate telephone handsets, both of which work perfectly when connected to the Hub itself, but in both cases the signal appears to be dead at the wall connection, with no means of making or receiving calls.

This would seem to indicate a physical fault with the line itself.  Would you have any means of checking for local faults in the S81 area, please?

The wall socket is of importance to me as it would be the only means of communication during a power cut, and quite honestly it's far more convenient for me than having my phone attached to the Hub itself.

Many thanks,

TG.

[Travis_M]

Hi @Gardinski

Thanks for posting on our community forum and a big warm welcome with this being your first post, sorry to hear about the issue with your landline. 

If the landline is working when plugged into the Hub, this would mean you're on our 21CV service - we're phasing out the use of our copper wire landlines and now all customers will be placed onto the 21CV service which is ran through the hub - this is why the landline wall socket will not work anymore as your home is now a 21CV property.

My apologies for any inconvenience and I hope this has cleared up the confusion.

Regards

[Gardinski]

Hi Travis,

Thank you so much for your swift and very helpful response.  Much appreciated.

That's a real shame about the copper wire landlines being phased out.  I understand why, of course, but I think it would have been wise to retain the wall socket functionality - especially for older users (which I'm not, particularly, but it would still have been reassuring to have it.)

A lot of older people (or families with young children) are potentially going to be inconvenienced by this move.  In the event of a power cut, a landline could be a pensioner's only means of calling the emergency services, and the beauty of the old wall sockets is that they were powered by a separate current, and thus unaffected if the household electricity should ever cut out.

Obviously none of this is your fault, Travis, and you've been brilliantly helpful. I really do appreciate your courtesy, and the clarity with which you explained the changes.  

All the best, and have a great afternoon.

Tony G.

[Martin_N]

We can certainly appreciate that Gardinski. There is a SIM card in the back up unit that will allow the landline to continue to be used. 

^Martin

[Gardinski]

That's fantastic news, Martin!  Thanks for that info.  I had no idea.  I'll read up further on it straight away.

Cheers,

Tony G.

[Martin_N]

You're more than welcome Tony.

^Martin

[goslow]

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@Martin_N wrote:

We can certainly appreciate that Gardinski. There is a SIM card in the back up unit that will allow the landline to continue to be used. 

^Martin

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... continue to be used for 999 calls only?

[Martin_N]

Hi goslow, 

Gardinski query state was with regards to calling emergency service in the event of a power cut. My apologies if that wasn't clear for yourself. My answer was solely towards that specific query.

^Martin

[goslow]

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@Martin_N wrote:

Hi goslow, 

Gardinski query state was with regards to calling emergency service in the event of a power cut. My apologies if that wasn't clear for yourself. My answer was solely towards that specific query.

^Martin

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Just clarifying! Have just read another topic which seemed to be inferring a customer could ring VM on it too!

(Edit: Now confirmed that is not the case!)

[Martin_N]

Not to worry, yes you cannot call other numbers on the back up unit. Just the emergency services 999.

^Martin