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Liz39
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No dialing tone on home phone

I have run the online tests and checked the service status. I booked an engineer appointment for 23 September 8am -mid day but no one turned up.

The phone rings for incoming calls but when I answer it or answer phone kicks in it immediately cuts off. I have tried another phone in the socket but it didnt work either (it worked in a friend's house).

Please help.

Liz39

 

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David_Bn
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Re: No dialing tone on home phone

Thanks for your post Liz39, and a very warm welcome you!

 

Sorry to see there's been a fault with your services, and that you've waiting for an engineer that hasn't arrived.

 

I've looked into your account and can't see a booking for an engineer.

 

Can you tell me if your fault is still on going? If so, drop a response below and we'll seek to resolve this, either remotely or with an engineer appointment

 

Kindest regards,

 

David_Bn

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Liz39
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Re: No dialing tone on home phone

Hi David_Bn,

Thanks for your message. 

Unfortunately, I still have the same problem with my home phone line so I would be grateful if you could arrange an engineer's appointment for me.

Many thanks.

Kind regards,

Liz39 

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Corey_C
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Re: No dialing tone on home phone

Hi Liz39


I've got a tech visit booked for you on  Wed 30/09/20,  Sch Time: 12-4PM. You can view or reschedule this from your online account with this link


Thanks,
Corey C

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Liz39
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Re: No dialing tone on home phone

Thanks, Corey C. That is very helpful.

Regards,

Liz39

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Corey_C
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Re: No dialing tone on home phone

You're welcome, Liz39. Happy to help.

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