No dial tone

[Julzc81]

Hi I’ve just installed a new house phone and I don’t have a dial tone. It’s fully charged and I’ve checked all the wires a number of times and plugged it into both phone line boxes and still nothing. 

[Paul_DN]

Hi Julzc81,

Thank you for reaching out to us in our community and welcome, sorry to hear after installing a new phone you do not have a dial tone, is the phone plugged into the wall socket or the Router?

Regards

Paul.

[Julzc81]

Hi, thank you for answering me, It’s plugged into the wall socket.

[Paul_DN]

Thank you,

Have you received an adaptor for our Landline switchover, all lines are being changed over?

Regards

Paul.

[Julzc81]

Hi no I haven’t, how do I get one please, thanks 

[John_GS]

Hi @Julzc81 

Thanks for coming back to us.

I will send you a PM now to assist further.

Best wishes.

[John_GS · Accepted solution]

Hi @Julzc81 

Thanks for joining me on PM and allowing me to sort this for you. Just to update the thread, the adapter was ordered, max 3-5 days.

Pop back to the community if you ever need further assistance.

Best wishes.