No dial tone

[Birdy2]

Morning went to use the phone his morning and the line was dead, my phone plugs directly into wall and is working correctly.  The service status says no known problem, however it is not working, it is really really frosty, no clue if this might be an issue to the cables? please can someone test the line? 

[Alex_RM]

Hi Birdy2,

Thanks for posting and sorry to hear you're having some issues with the line.

Thank you for checking the handset already, I've had a look at things from our side and it does look like an engineer is needed.

I'll need to confirm a few details with you first so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for joining me over private message Birdy2 🙂

I've arranged an engineer visit for you,  you can view the time and date of the appointment via your online account here

Alex_Rm