No dial tone

[rw99]

I just want to report a fault with my landline. How hard can that be? Well welcome to Virgin Media.

I have had no dial tone for at least two days. Checked with another handset. Still no tone. Online tests pass. The online fault procedure puts you in a loop between 'can't receive calls' and 'fix your landline'.

I just want to report the fault. I didn't want to join a poxy forum to do it.

[Steven_L]

Hey @rw99,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm really sorry to hear of the issues that you're having with your landline at the moment, I have looked into this further and we need to book a technician appointment to help get this resolved.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @rw99.
I have arranged for the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you’ll see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. 
Regards,

Steven_L