Virgin Media Community

[Irfaan]

no dial tone have unplugged everything tried with no luck
We don’t have multiple handsets - it’s a single phone. And we’ve bought a new handset to try. Still no dialling tone.

[Zach_R]

Hi @Irfaan,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you're facing some issues with your landline service and are unable to hear a dial tone. I've checked the systems on our end and I can't seem to see any issues on the line currently to explain this. As such, I'm going to send you a private message in a few moments to take a few extra details from you.

Please respond to this at your earliest convenience and we can go from there.

Thanks,