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xlesleyx
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No dial tone

Hi,

My landline has no dial tone, i've checked for area faults and i've tried a different handset but its still the same.

As I can't ring 150 from my landline could i arrange for an engineer visit please.

My internet and Broadband are fine.

Thanks.

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Steven_L
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Re: No dial tone

Hey @xlesleyx,

Welcome back to the community and thanks for taking the time to post here on the forums.

I'm sorry to hear of the issues that you're having with your landline.

I have been able to locate your account from your community profile and have ran some tests on your line, there is an issue that I cannot resolve from here, this would need a visit from one of our technicians.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.

Regards,

Steven_L

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Steven_L
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Re: No dial tone

Thanks for coming back to me @xlesleyx.

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

Regards,

Steven_L

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xlesleyx
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Re: No dial tone

Hi Steven_L,
When i click on 'track your order' in my account it says - It looks like you don't have any open orders -.
Would it be possible for you to DM me with the appointment so I can make sure I stay in.
Thanks.
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xlesleyx
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Re: No dial tone

Please Ignore the last post.

Virgin have now sent me a text with the appointment time.

Thanks

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Kain_W
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Re: No dial tone

No problem xlesleyx,

Thank you for updating us, let us know how you get on with the appointment!

Thanks and take care,

Kain
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