Welcome back to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear of the issues that you're having with your landline.
I have been able to locate your account from your community profile and have ran some tests on your line, there is an issue that I cannot resolve from here, this would need a visit from one of our technicians.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Hi Steven_L, When i click on 'track your order' in my account it says - It looks like you don't have any open orders -. Would it be possible for you to DM me with the appointment so I can make sure I stay in. Thanks.