Hi there @Viclord
Thank you so much for your first post to our Community Forums and welcome! It's great to have you here!
I'm so sorry to see you are having this issue with your phone! This will need an engineer to rectify. I will send you a PM now so we can confirm some details and get this sorted as soon as possible. Please keep an eye out for the purple envelope in the top right hand corner of the screen to alert you to a new message.
Thank you.
