Virgin Media Community

[DaveEagles]

No dial tone on landline.

This occurred following the lightning storm last night, it has happened before.

I am certain that the fault is not on my phone as the same issue was fixed remotely last time.

[Sasha_W]

Hi @DavesEagles, 

Thanks for posting this on here and sorry to hear you're having some issues with your phone, but we can get this sorted for you. 

Is your phone completely flatlined? No dial tone or pulsing ring? 

May sound very obvious but have you just double checked all wires to ensure they are in securely? 

If so, then we can take a further look into this for you. 

Please do let me know. 

Thanks 

[DaveEagles]

Hi Sasha,

Thanks for the response.

There is no tone but I can hear a very faint hissing sound.

If my landline is dialled then callers get the engaged tone.

These are the same symptoms that i had last time in the same situation after a vary large thunder and lightning storm as we had again last night.

regards

[Sasha_W]

Thanks for your reply and keeping me updated. 

I will pop you over a PM so we can get this sorted ASAP for you if that is okay. 

Please look out for the purple envelope at the top right hand corner of your screen as this will take you to PM's.

Thanks 

[DaveEagles]

Hi,

Yes I am the account holder

[MOD EDIT: Personal info removed]

regards

[Sasha_W]

I'm so sorry @DaveEagles, 

that was my mistake I didn't send it as a PM. Sorry can we do that again and I'll actually PM you this time. 

Definitely half way through the week brain!! 

Thanks 

[Sasha_W]

Hi @DaveEagles, 

Thanks for your patience. 

I have decided to book you a technician and have PM'd you over the details. 

If you do wish to change or cancel this then please head over to you Virgin media account at your orders sections. 

If you also do have any further issues please do let me know and I am more than happy to help. 

I hope you have a lovely rest of the day. 

Thanks 

[DaveEagles]

19:25

Hi,

The line seems to be working now - had a incoming call

thanks

[Martin_N]

Hi DaveEagles,

We're glad to hear this is now working. 

^Martin