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Finz54
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No dial tone.

Today 18 Jan 2021 there is no dial tone on our virgin landline.  The people next door have the same problem.  Area 26. West End, Surrey.

Trying to make meaningful contact with virgin is futile.

Broadband appears OK for TV although had a problem last night connecting when switched on.  All equipment reset.

Did the online status test which showed results inconclusive.

Anybody know how to contact virgin/fix?

Thanks.

David_Bn
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Re: No dial tone.

Good Morning Finz54,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Terribly sorry to see you've been experiencing a loss of service on the landline phone. 

 

We are aware of the issue and we're doing our level best to have this resolved as soon as possible for all effected customers

 

We hope it's not caused too much inconvenience 

 

Kindest regards,

 

David_Bn

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Finz54
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Re: No dial tone.

Thanks it was fixed yesterday evening.

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David_Bn
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Re: No dial tone.

Thanks for the update Finz54,

 

Pleased to see this has now been resolved for you

 

Sorry for any inconvenience caused 

 

Kindest regards,

 

David_Bn

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