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Colin5310
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No dial tone

Last few days no dial tone on my land line. Anyone else having issues, seems to be a problem elsewhere 

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Zak_M
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Re: No dial tone

Good morning @Colin5310 

 

Thank you for taking the time to post. 

 

I am sorry that you have had some issues with your landline services, 

 

I have just taken a quick look over you account and there is currently an outage effecting your area, this is more than likely the reason you are currently having this issue. 

 

Are you able to let me know, are your landline services connected to the hub or the traditional landline port? 

 

Kind regards,

Zak_M 

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Colin5310
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Re: No dial tone

Connected to the wall socket supplied by Cirgin install team.

Any update ?

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Rachael_F
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Re: No dial tone

Hi Colin5310,

 

Thank you for coming back to us to confirm that your landline is still connected to the main wall socket. It looks like we'll need to get an engineer out to get this sorted for you.

 

I'd like to ensure that the appointment is at a suitable time for you, so I'll send you a private message now to arrange a slot. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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Minty7402
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Re: No dial tone

Rachael i am having the same problem, can you help me please

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Rachael_F
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Re: No dial tone

Hi Minty7402,

 

I can see you've already created your own thread so I'll head over there to help you out 🙂

 

Thanks,

Rachael

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