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Steve2006
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No dial tone

I have had No dial tone on my phone for 3 days. I have logged in & checked the service status which is showing No fault on the phone. I have used an alternative phone & it's the same outcome. All the connections are fine.

   There was an engineer 5 doors away yesterday & I asked him could he call & have a look, he said he couldn't if it wasn't logged. The job he was on was experiencing the same issue as me & he proceeded to tell me the problem was in the cabinet further up the street. I've tried contacting Virgin media for the last 2 days & can't make any contact whatsoever other than by this forum. 

Can you please inform me when this is likely to be addressed. 

 

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Alex_RM
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Re: No dial tone

Hi Steve2006,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the line, sounds like you've been through all the checks we would recommend so thank you 🙂

 

I've arranged an engineer visit for you, you can view the time and date of the appointment via your online account here

 

Alex_Rm

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