Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
209 Views
Message 1 of 9
Flag for a moderator

No dial tone

Hello

My home phone line is not working (no dial tone). I ran a test and it appears there is a problem with the line that needs an engineer. 150 tells me I can't make an engineer booking over the telephone and that I need to do it on the website, but then the website says I need to do it over the phone. Can anyone help and arrange for an engineer?

Thanks

Daniel 

0 Kudos
Reply
Highlighted
  • 3.84K
  • 154
  • 220
Forum Team
Forum Team
192 Views
Message 2 of 9
Flag for a moderator

Re: No dial tone

Thanks for the post Danielb1 and welcome to our community.

 

We've booked you an appointment using the forum information so we can get this fixed for you.

 

Please check the details of the appointment on your My Virgin Media account and you can also reschedule this here if needed. 

 

Thanks, Emily.

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
187 Views
Message 3 of 9
Flag for a moderator

Re: No dial tone

Thanks, the appointment hasn't shown up in my media, I'll check it again later. 

Thanks again.

Daniel.

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
146 Views
Message 4 of 9
Flag for a moderator

Re: No dial tone

Hi Emily

No appointment has shown up yet. There is a red box which says 'your upcoming engineer appointment' but when I click on the 'your appointments' button it says I have no appointments booked. Please advise. 

0 Kudos
Reply
Highlighted
  • 4.64K
  • 184
  • 251
Forum Team
Forum Team
143 Views
Message 5 of 9
Flag for a moderator

Re: No dial tone

We're unsure as to why that isn't showing on your side but I can assure you we have booked in an appointment for an engineer visit. 

 

^Martin

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
141 Views
Message 6 of 9
Flag for a moderator

Re: No dial tone

that's cool, would just be handy to know when he's coming so we can make sure we're in!
0 Kudos
Reply
Highlighted
  • 4.64K
  • 184
  • 251
Forum Team
Forum Team
139 Views
Message 7 of 9
Flag for a moderator

Re: No dial tone

Not to worry.

 

The appointment is for 26/10/20 between 4pm-7pm.

 

^Martin

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
138 Views
Message 8 of 9
Flag for a moderator

Re: No dial tone

thats great, thanks for your help.
0 Kudos
Reply
Highlighted
  • 4.64K
  • 184
  • 251
Forum Team
Forum Team
137 Views
Message 9 of 9
Flag for a moderator

Re: No dial tone

You're welcome. 

 

^Martin

0 Kudos
Reply