Thank you for posting on our Community Forum for help with your landline issue - welcome!
I'm sorry to hear you've been unable to contact us regarding your landline fault, we understand that would be frustrating. I've been able to locate your account and I've gone ahead and booked you in with an engineer visit.
To view your appointment time slot, please head over to your My Virgin Media account. It can be rearranged from there too if needed 🙂
Please keep us posted with how the appointment goes and if you need anything else!