Menu
Reply
abo222
  • 16
  • 0
  • 1
Tuning in
226 Views
Message 1 of 4
Flag for a moderator

No dial tone

Hi,

I have tried 2 different phones plugged into the wall socket but neither gives a dial tone

 

Megan_L
  • 2.64K
  • 160
  • 275
Forum Team
Forum Team
224 Views
Message 2 of 4
Flag for a moderator

Re: No dial tone

Hi Abo222,

Thanks for using the forums to get this issue with your landlines looked into, I am sorry for the inconvenience this has caused. 

Can I ask if you have only just installed these landlines? Or have they only recently started with this problem? 

Also, are the handsets plugged directly into the mains or into an extension lead? 

Thanks,

Megan_L

0 Kudos
Reply
abo222
  • 16
  • 0
  • 1
Tuning in
161 Views
Message 3 of 4
Flag for a moderator

Re: No dial tone

The landlines have not worked since I had Virgin installed a few weeks back. There is no extension lead. Should i be plugging directly in the virgin media hub? if so, i don't have the adapter
0 Kudos
Reply
David_Bn
  • 5.37K
  • 247
  • 445
Forum Team
Forum Team
160 Views
Message 4 of 4
Flag for a moderator

Re: No dial tone

Thanks for your post abo222,

 

Sorry to see you've not been issued with an adaptor for the phone services.

 

I'd be happy to order one of these for you, check out the purple envelope in the top right hand corner for a PM from me, where I'll attempt to pass data protection with you

 

Kindest regards,

 

David_Bn

0 Kudos
Reply