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Angela1167
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No dial tone

Hi,

Our landline is not working, unable to make external calls.  All checks made.  Able to receive calls but just crackling on line when attempting to make a call?

Tried Help but that just goes round in a loop of the same questions but no way of sorting the problem?

Unable to call the suggested number as have no dial tone - can anyone advise please?

Many thanks

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Angela1167
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Re: No dial tone

Now when the phone rings, when answering there is nothing, unable to take the call, even though it rings in?

Still no dial tone so unable to dial out?

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Zak_M
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Re: No dial tone

Good Morning,

 

thank you for taking the time to drop us a post, 

 

How are things looking since the post? Have you had any improvements? 

 

Kind regards 

Zak_M 

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Angela1167
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Re: No dial tone

Hi,

Still no change. When attempting to make a call there is no dial tone, just a slight buzzing sound, like the line is in use if that makes sense? If anyone calls the landline, it rings but unable to take the call as it's the same interference on the line.

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Zak_M
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Re: No dial tone

Thank you for coming back to me, 

 

I am going to drop you a PM so that I can get some account information, That way I can take a look at it on our end. 

 

Please keep an eye out for a purple envelope in the top right corner. 

 

Kind Regards 

Zak_M 

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Angela1167
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Re: No dial tone

Thanks Zak_M, message sent

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Angela1167
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Re: No dial tone

Just as an update, engineers have been and rectified the problem.

Many thanks for the quick response.

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