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EDD1928pig
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No dial tone

How do I get in touch with Virgin Media ? It says to ring but I have no dial tone on my phone since the thunderstorms in Sheffield

I am 92 years old with poor eyesight and hearing... I need HELP

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Chris_W1
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Re: No dial tone

HI EDD1928pig, thanks for getting in touch with us, we are sorry to hear that there is no dial done, are you able to try an alternative handset to see if this is a line or handset issue? Can you also confirm if you are having these issues and if a fault test has been done online. It is likely that we may need to look at this privately and will do our best to resolve this for you. - Chris 

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