I have no dial tone and it would seem no way whatsoever of actually getting in touch with Virgin to get this fixed. Round in circles on website.... how do I claim payments back? Could someone from Virgin please advise????
thanks for your message. We have tried two phones, still no dial tone. We have now connected the phone to the telephone connection in the hub 3.0 hoping that someone at Virgin can activate our voice over IP. after our last engineer visit, we now know that virgin don’t reconnect the landline, they move you over to VOIP.