Virgin Media Community

[Liza47]

I have no dial tone and it would seem no way whatsoever of actually getting in touch with Virgin to get this fixed. Round in circles on website.... how do I claim payments back? Could someone from Virgin please advise????

[Steve_S]

Hello,

Sorry to hear you're having issues with your phone.

Unfortunately, I won't be able to do anything with regards to claiming your payments back however I may be able to assist you in getting your phoneline working again.

Have you taken any troubleshooting steps so far? If so what are they?

Steve

[Liza47]

Hi Steve

thanks for your message. We have tried two phones, still no dial tone. We have now connected the phone to the telephone connection in the hub 3.0 hoping that someone at Virgin can activate our voice over IP. 
after our last engineer visit, we now know that virgin don’t reconnect the landline, they move you over to VOIP.

can you help?

[Steve_S]

Liza47 I've sent you a Private Message. 🙂