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ACundy
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No dial tone

We have no dial tone. Have tried another phone but still no tone. External calls do come through to a point. Our home phone rings and displays caller ID but when answered does not connect properly. The home phone thinks it is in a call but the external phone does not get connected and keeps ringing. Have an engineer booked but want to know if this can be diagnosed remotely as don't really want to have to wait that long.

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Re: No dial tone

Hi ACundy, thanks for your post.

 

Sorry you've had this problem with your phone line.

 

If a tech has been booked to visit & check things over I can safely say there will not be anything further we could do to help to resolve this remotely. When are they scheduled to attend?

 

Please keep us posted with the outcome of the visit, so we can ensure any due credits are provided to cover loss of service once the issue has been sorted out.


Tom_F 

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