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Nick_scott
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No dial tone wv11

Hi for just over 4 weeks the home phone has had no dial tone and the message service with virgin is pretty poor to say the least.  Can this be resolved please?

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Paul_DN
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Re: No dial tone wv11

Hi Nick.

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have no dial tone on your landline, I have check our end and cannot see any issues at all,m can you remove everything from the phone socket including any extensions, filters ETC and try a different phone, a basic phone if possible or at least one that isn't part of a set.


I will be more than happy to help, so I can access your account I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

 

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