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No dial tone, tried fixes

Hi there,

For months now, we haven't really been able to use our home phone. Calling out doesn't work as there's no dial tone, we can receive calls but there is a lot of crackling and it's about 50/50 whether the caller is audible. 

I've been through all the fixes on the website, including swapping to an old phone, but nothing seems to change it. 

I can't find a way of requesting an engineer via My Account, so thought I'd try it on here. Thanks, we're in the GL51 area if that helps.

Jessica

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Re: No dial tone, tried fixes

Hi jess-VC

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear of the issue you've had with your landline, I really appreciate the checks and information you have provided, It's really helpful. What I have done is booked you an engineer to come round and take a look at this - I have booked the next available slot, if this is not convenient you would be able to re-arrange this through your online account. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: No dial tone, tried fixes

Thank you, that's great!

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