We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Can I find out when our switch over will be and/or do I need an engineer to fix the wall box?
Thanks for raising your query and welcome back to the community.
Apologies for all the confusion with this, so we can investigate it further I've dropped you a PM.
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