No dial tone on wall socket or dongle

[skyjackers]

Hi,

We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Can I find out when our switch over will be and/or do I need an engineer to fix the wall box?

Thanks,

Matt

[Kain_W]

Hi skyjackers,

Thanks for raising your query and welcome back to the community.

Apologies for all the confusion with this, so we can investigate it further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[skyjackers]

Thank you Kain.

[Kain_W]

No problem,

The message should now be in your inbox.

Thanks,

[Kain_W]

Thanks for your cooperation over PM skyjackers, 

I'm glad the reboot resolved the matter after the switch.

Do pop up if you have any further queries.

All the best,