No dial tone on my landline

[SXTonyVM]

I've just noticed that I can't make or receive calls with my landline.

When I tried to use the phone I can't get a dial tone and when I test call it from my mobile I just get the engaged tone.

The service status say there are no problems.

I've tried all the help pages and even the chat functions which are useless. I tried the 0345 454 1111 number but the automachine says it's running test and to phone back in 10 minutes for the results. Phoning back just starts the tests over again and to call back in 10 minutes.

[Steven_L]

Hey @SXTonyVM,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and can see that you will need a technician visit to get this resolved.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message @SXTonyVM.

I have arranged the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you’ll see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. 
Regards,
Steven_L

[SXTonyVM]

Thanks Steven,

Since it may take a while for the appointment to show, could you give me a rough idea as to when it will be? This week, next week?

Thanks

[Steven_L]

The appointment is for later this week, it was the first available appointment that we had available. 

Thanks

Steven_L

[SXTonyVM]

OK, that's fine.

Thanks for your help Steven.

[Steven_L]

You're very welcome @SXTonyVM and if you get a chance, please let us know how the visit went.

Regards,

Steven_L

[SXTonyVM]

Will do.

[SXTonyVM]

Hi Steven

I've just got the text telling me the appointment but unfortunately that day doesn't work for me. How do I go about changing it?

Regards,

Tony

[Travis_M]

Hi @SXTonyVM

Thanks for your reply!

Your appointment can be rescheduled via your online account, if you're unable to do so let us know and I'll be sure to get this sorted out for you 🙂

Regards