No dial tone on landline

[NACarter]

My landline has no dial tone, and won’t receive calls either. I received an adapter several weeks ago, to plug the phone into my router, but that didn’t work either, and I have not yet heard about when the transfer is due to happen. According to the VM Status page my landline is fine. Clearly it isn’t. Any help grateful lying received.

Nick

[Nathan_B]

Hi there @NACarter, welcome to our forum and thanks for your post.

I'm sorry to see that you have been having issues with your landline not working, as the service page didn't show any issues with the landline I would recommend going through some further checks on our landline help page here.

If you still have issues after checking this please let us know, we will be happy to help further.

Regards

Nathan

[NACarter]

Thanks Nathan, but the links on that page just take me round and round in circles.

[Nathan_B]

No worries, thanks for checking for me.

As you've had no luck with that I'll send you a PM to confirm your details so I can check this further for you.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @NACarter, just to confirm the engineer appointment has been booked for you. You can view, cancel or change this appointment if needed via your online account here.

If the engineer appointment is missed or the engineer finds the cause of the issue is something unrelated to us there may be a £25 charge added to your account.

Please let me know how you get on with this appointment.

Regards

Nathan