Virgin Media Community

[terryglover]

We've no dial tone on our phone, and it's not receiving calls. There was a power outage yesterday (20/5/22) at approx 4pm and since then the landline hasn't worked. The website says there are no issues with my landline nor in the area. Will I have to buy a new phone to check it's not our present one?

[Ayisha_B · Accepted solution]

Hi @terryglover,

A warm welcome to our Community Forums and thanks for your post. 

It's great to have you on board with us here 🙂

I'm so sorry to hear you're experiencing a loss of your Virgin Media Telephone service. I've taken a look into this and can see there is currently an outage that is causing this. Our engineers are hoping to have this resolved by 12pm this afternoon.

Please accept our apologies for any inconvenience caused.

[terryglover]

Thanks!!

[Ayisha_B]

You're most welcome @terryglover

If you need help with anything else, let me know. 

We also have some great self care tips in our Help & Support area 🙂

Have a great weekend!