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Diana58
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No dial tone on landline

Please can someone from Virgin Media contact me about this, we have had no landline for a few days now. Tried to ring, holding on for 25 minutes ridiculous, gone on the website and run all diagnostic checks as requested and still the same so had to join this community thingy to hopefully get some response as can see no other option to report a fault.

Thank you

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Ryan_N
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Re: No dial tone on landline

Hi Diana58, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear of the problem you're having, never good. Was you able to check to see if there was any faults in your area on the service status page? Let me know if you're still having this issue at the moment. 

 

Cheers. 

 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Diana58
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Re: No dial tone on landline

Hi Ryan,

Thank you for your reply.  Yes I did check on the website and the phones were fine the only problem that cam up was to to with the TV.

I have checked everything my end and we still have no landline, to be honest not even sure how long it is but noticed it last Sunday tea time.

Diana

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Ryan_N
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Re: No dial tone on landline

I will send you over a private message so I can look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Ryan_N
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Re: No dial tone on landline

Not a problem at all 🙂 

 

Please keep me posted on how everything goes. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Diana58
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Re: No dial tone on landline

Hi Ryan,

Thank I will do.

Just wondering if you would also be able to help me with a query over a mobile phone or would I have to put in a new question? It is with regards to my mums phone I have come across it whilst sorting things out as she passed away late last year.

Thanks

Diana

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