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No dial tone on landline and engaged when called from another

DaveEagles
Tuning in

This happens every time we have electrical storms.

something must affect equipment somewhere in the VM network. Every time I report it I get the usual questions like checking equipment at me end etc. Eventually an engineer is booked but ai get told that if the fault is diagnosed as being my phone I’ll have to pay every time the fault is mysteriously fixed remotely. 

My phone is plugged into a socket and the cable goes from my house to the green street cabinet about 20m away. Could this be because I’m on a copper circuit? 
I have a hub 3 I think so would an adapter work?

 

Also if there is anyone from VM reading this can you IM me so I can get my problem fixed please? Although with storms forecast it’s odds on it’ll happen again.

 

thanks 

14 REPLIES 14

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @DaveEagles,

Thanks for coming back to me about your appointment via Private Message.

Glad to hear that you've been able to reschedule the appointment to a time that suits you better. Please let us know how you get on during the visit and if you need any further help or assistance. 😊

Thank you.

Paulina_Z
Forum Team

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DaveEagles
Tuning in

Will do,

 

Thanks for your assistance

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @DaveEagles,

No problem at all! We're here if you need us.

Thanks! 😊 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi,

 

The engineer has been and successfully migrated the phone to the hub.

 

Thank for the assistance 

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey DaveEagles, thanks very much for keeping us and the thread updated.

We're delighted to know it's all sorted now, please do let us know of any issues in the future and we'd be eager to help always!

Best regards,

Adri
Forum Team

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