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DaveEagles
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No dial tone on land line

Lightning storm in Sheffield yesterday and have had no land line since. No dial tone, just static on the line. I rely on this to communicate with my 90 yo father.

Is there a general problem in the area please?

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John_GS
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Message 2 of 14
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Re: No dial tone on land line

Hi DaveEagles

 

Thanks for posting. I am sorry to hear of the landline issues and eager to help fix this. Is the phone plugged into the broadband router or through a normal line? 

 

Kind regards,

John_GS
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DaveEagles
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Message 3 of 14
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Re: No dial tone on land line

It’s plugged into a normal line line socket

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John_GS
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Message 4 of 14
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Re: No dial tone on land line

Thanks for coming back to me and advising. Is it plugged into any extensions or direct wall socket? Also, how many pieces of equipment are plugged into it, less than 3 or more? These can be things like, other telephones, adsl routers etc

 

Kind regards

John_GS
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DaveEagles
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Message 5 of 14
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Re: No dial tone on land line

Just one phone plugged directly into the socket

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John_GS
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Message 6 of 14
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Re: No dial tone on land line

Thanks. Can you do the following checks for me;

 

Check the phone is seated in the base unit correctly & powered ON.
Remove all other equipment connected to telephone sockets.
If possible, unplug your phone and checks another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

 

Kind regards,
 

John_GS
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DaveEagles
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Message 7 of 14
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Re: No dial tone on land line

Hi,

I only have a VM socket, there is only the phone plugged in.

I only have 1 telephone, It is a cordless and the battery indicator is showing full. 

Everything was working up to around 20:00 yesterday when we had the lightning storm.

All my other virgin media services are working.

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John_GS
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Message 8 of 14
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Re: No dial tone on land line

Okay and have you tried to unplug it and then replug it in to see if it fixes?

 

Kind regards,

John_GS
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DaveEagles
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Message 9 of 14
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Re: No dial tone on land line

Yes I have unplugged and plugged back in again

i have also removed the batteries and reinserted them.

Regardless of whether there is a phone plugged in or not at this moment and callers get the engaged tone.

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John_GS
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Message 10 of 14
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Re: No dial tone on land line

Thank you so much for doing those checks. As you may have guessed I was running a fault diagnostic check and now it does need an engineer visit due to the no dial tone.

 

I'll PM you now to arrange.

Kind regards,

John_GS
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