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No dial tone on home phone

rob1050
Joining in

Unable to make or receive calls no dial tone just clicking noise tried  phone into master socket still not working can any one help unable to phone virgin for a call out..

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @rob1050,

Welcome to our Community Forums! Thank you for your public post and I'm sorry to hear that you're having some issues with your landline connection at the moment! 

Have you taken a look at our Landline Faults page to see if this can help identify your issue? 

We are in the process of moving our customers over from our Copper Landline connection (landlines connected to the wall sockets) to our Fibre Landline Network (Landlines connected to the broadband Hub via adaptor). You can read more about our Home Phone Switchover process on the Forums. 

I'll be more than happy to look into this further for you and see what we can do to help. I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

Paulina_Z
Forum Team

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