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mattyfoster54
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No dial tone on home phone

Hello - I had virgin media installed in 2017 and have just got round to sorting out a landline phone to use. I have spent the last 2 days trying to do this and followed all instructions for my phone and for virgin media. 
I have done the test which shows no faults in my area or with the line. I’ve tried ringing the number I have for the my landline and it rings through but the phone connected to this doesn’t ring.
Can someone help me please 😁
Matt

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Megan_L
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Re: No dial tone on home phone

Hi Mattyfoster54,

Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I have already taken the time to look into your services and found that you will need a technician as the system has flagged an fault. 

I will send you a PM now so we can get this done 🙂

Thanks, 

Megan_L
 

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Megan_L
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Re: No dial tone on home phone

Hi Mattyfoster54,

Thanks for replying to me in our PM, I have booked the engineer for you now on the date I mentioned, if you need to change or cancel it for whatever reason, you can do so on your online account 🙂

Please let us know how it goes by replying on here after the visit!

Thanks so much,

Happy New Year!

Megan_L

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