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MikeSpear
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No dial tone on home phone, incoming calls get engaged tone

 

Virgin test says phone engaged; all handsets are in cradles and fully charged; have tried connecting different phone to main socket, same result. Can't get through to Virgin helplines 150 or 0333 000 3101.on my Virgin mobile. I think I need an engineer. How do I get one?

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Beth_G
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Re: No dial tone on home phone, incoming calls get engaged tone

MikeSpear,

 

Thank you for your post and welcome to the community.

 

I am sorry to hear you that you do not have a dial tone on your landline. Looking at things from here, I can see that you were able to book in with an engineer visit.

 

Kindly let us know how things are following on from the appointment and if you need anything else from the forum team meanwhile.

 

Kindest regards,

 

Beth

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MikeSpear
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Re: No dial tone on home phone, incoming calls get engaged tone

Hi Beth

Engineer called Saturday and repaired connection in outside street cabinet. Phone working ok now

Thanks

Mike Spear

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Martin_N
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Re: No dial tone on home phone, incoming calls get engaged tone

Hi Mike, 

 

I'm glad to hear this is all sorted for you. 

 

^Martin

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