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howello
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No dial tone on home phone - and no way of getting in touch to report it

On Thursday 14th Jan, my phone stopped ringing for incoming calls ... Sometimes it would briefly chirp once and then cut off - other times it just wouldn't ring at all

Now on Friday 15th, there is no dial tone and I can't use the phone at all for incoming or outgoing calls. 

I signed in to my account and checked my service status - but it keeps saying that the test is inconclusive and to call Virgin for further assistance ... HOW CAN I CALL VIRGIN WITH NO TELEPHONE LINE??

I don't have a mobile and rely completely on my landline - so this is unacceptable. I've only just started the contract with Virgin - so this is not good customer service

Please help! 

 

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Steven_L
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Re: No dial tone on home phone - and no way of getting in touch to report it

Hey @howello and welcome to the community.

 

Sorry to hear that you're having issues with your phone line at the moment.

 

I have been able to locate your account and can see that you have spoken to the team and arranged an engineer visit to resolve the issue.

 

Please let us know how the visit goes and I hope that we can get your landline back up and running. 

 

Regards

Steven_L

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