I’ve got no dial tone in my handset after a week yet they say I have a line coming in
I also need to change over to the fibre hub connection so thinking have they now cut my line
Welcome to the Community and thank you for posting.
I am very sorry to hear you are experiencing issues with your landline service, we will be able to help.
Can you please confirm if you have received an adapter in the post from us or any information regarding your home phone switchover?
Let us know and we will do all we can to help.
Thank you for confirming.
It does sound like we will need to arrange a rewire of your equipment to be able use the handset with the Hub.
This will be totally free of charge but I will need to take a few details via private message which I will pop over to the purple envelope on the top right of this page now.