No dial tone on handset

[Mollypussy40]

I’ve got no dial tone in my handset after a week yet they say I have a line coming in 

I also need to change over to the fibre hub connection so thinking  have they now cut my line 

[Natalie_L]

Hi Mollypussy40, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your landline service, we will be able to help.

Can you please confirm if you have received an adapter in the post from us or any information regarding your home phone switchover? 

Let us know and we will do all we can to help. 

Thanks, 

[Mollypussy40]

Yes I have an adaptor sent but my phone is 8n the hall ( nothing working on it now) hub in my spare bedroom upstairs , so I now have no phone , I need an ent urgently I think 

[Mollypussy40]

Engineer needs to come as no phone working and hub not near handset 

[Mollypussy40]

Plus I’m not too happy as paying for a service of line rental I haven’t even got 

[Natalie_L]

Thank you for confirming. 

It does sound like we will need to arrange a rewire of your equipment to be able use the handset with the Hub. 

This will be totally free of charge but I will need to take a few details via private message which I will pop over to the purple envelope on the top right of this page now. 

Speak soon,