Hi, same here, I am in GU15 area as well. Everything went down mid-morning. Broadband starter working a couple of hours later. But, land line has no dial time - assume still dead. No way to call Virgin 150 without a working phone. And yes, the online self help diagnosis does not work. I have also tried calling the home phone number from my mobile (when I have a signal) and the call ends quickly with three beeps - suggesting nothing at the other end.
Virgin folks - please fix! My parents live with me and are in their 70s. We got a text from our doctors last week saying they will be calling patients in their age group from Monday to schedule COVID-19 vaccinations. This is CRITICAL to get fixed! Home phone number is the primary method as cell phone signal in our area is awful.
Thank you for reaching out to us in our community and welcome, I am sorry to hear you are having issues with your services, I have tried to have a look our end however was unable to find your account with the details we have,
Is there anything showing on our Service Status that may be causing these issues?
I will be more than happy to look closer, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
Phone still not working this morning, but now VM's Service Status page reads:
Phone Think something's wrong? Run test
Your loss of service has been successfully registered. If you're eligible for bill credit, it will automatically display on your bill. Visit our Help Page for more information on this. Make sure your contact details are up to date, so that we can keep you in the loop.
You might find that your Virgin Phone service isnt working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused.