Phone still not working this morning, but now VM's Service Status page reads:
Phone
Think something's wrong?
Run test
Your loss of service has been successfully registered. If you're eligible for bill credit, it will automatically display on your bill. Visit our Help Page for more information on this.
Make sure your contact details are up to date, so that we can keep you in the loop.
You might find that your Virgin Phone service isnt working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused.
Our engineer is working to fix the problem.
Fix estimate
19 January 12:40