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led10
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No dial tone, how do I report a fault??

Third attempt to notify Virgin that my landline is not working - no dial tone and not able to make or receive calls.  Been 5 days now can somebody please help!

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Danny08
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Re: No dial tone, how do I report a fault??

Hello,

Just give our Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.
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HowardML
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Re: No dial tone, how do I report a fault??

I do wish before people replied to posts that they might think about what they are saying. There is no dial tone on this line. That means the line can't be used to dial. There should be no automatic assumption that people have mobiles and if you are going to phrase a reply using words like "our customer services team" it clearly indicates that you are staff member. As such you should know that you are required by your terms of service to declare that in your signature and make it clear that your advice is given personally and not on behalf of VM. 

As for the issue, the original poster should wait here for a Forum Team member to pick up the thread They are responding quickly  to fault issues like this. They can arrange a tech. But they will ask whether the line has been tested with a different phone first.

 



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led10
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Re: No dial tone, how do I report a fault??

You have summed up the issue perfectly!  Each time I get the standard reply - ring us - which is infuriating!

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HowardML
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Re: No dial tone, how do I report a fault??

Glad you think so. It's no better when trying to report a fault to BT. Have you tested the line with another phone. Beg or borrow one if you need to. Answer here too.


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led10
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Re: No dial tone, how do I report a fault??

Yes, I've plugged in a different phone, still nothing.  And the Virgin "run test" link doesn't work, just gets "oops broken link" message.  Going around in circles and honestly don't know what to do next ...

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