I do wish before people replied to posts that they might think about what they are saying. There is no dial tone on this line. That means the line can't be used to dial. There should be no automatic assumption that people have mobiles and if you are going to phrase a reply using words like "our customer services team" it clearly indicates that you are staff member. As such you should know that you are required by your terms of service to declare that in your signature and make it clear that your advice is given personally and not on behalf of VM.
As for the issue, the original poster should wait here for a Forum Team member to pick up the thread They are responding quickly to fault issues like this. They can arrange a tech. But they will ask whether the line has been tested with a different phone first.
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Yes, I've plugged in a different phone, still nothing. And the Virgin "run test" link doesn't work, just gets "oops broken link" message. Going around in circles and honestly don't know what to do next ...