Virgin Media Community

[Graemeg1]

No dial tone on my phone line since Friday. VM all says my line is fine. Tried to contact someone but takes me around in circles. I suspect it isn't my phone but unable to move forward on this. This happened before some months ago and mt phone was out for two weeks. Just like to know if this is an area thing . HELP!!

[David_Bn]

Good Morning Graemeg1,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been left without a dial tone since Friday.

There doesn't currently appear to be an outage in your local area. Can you please advise me of your set up at home?

-Have you attempted an alternative handset?

-Do you have multiple pieces of equipment plugged in?

-Is your landline phone plugged into the master socket or an extension socket?

Kindest regards,

David_Bn

[Graemeg1]

Master socket 

Thanks 

[Graemeg1]

Just tested with another phone, same result. 

[David_Bn]

Thanks for coming back to me.

I've looked into this further for you and it appears we will need a engineer visit.

Please log into your self-care account as soon as possible for information on when this is due to take place, and if you need to re-arrange you can do this via your account

If you need anything further, do please feel free to come back to me

Kindest regards,

David_Bn