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No dial tone for ten days

Since having the power cut a week last Monday, the Internet and TV service returned within a few hours. However we have had no phone as we can't get a dial tone. I bought a new phone in case the outrage cut on the system had damaged our phone.

I am disabled and my elderly Mum is housebound, she relies on the phone especially at this time when we can't meet up with family and friends. I am certainly not getting the use of my full package. I want someone to fix my phone asap. I called for an engineer but it was put on hold because of the issues in my area.  The problem is when I am out I can't ring Mum we are both vulnerable and I need this fixing asap.

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Re: No dial tone for ten days

Hi Tess130, 

 

Thank you for your post and welcome to forums. 

 

Sorry to hear about this - I can appreciate you would want this sorting right away. 

 

I will send you over a private message to get this sorted. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: No dial tone for ten days

Perfect, thank you for that! 

 

I have booked a tech for you at the earliest to get this resolved 🙂 This is booked for tomorrow between 8AM and 12PM. 

 

Hope this helps. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: No dial tone for ten days

Thank you
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Re: No dial tone for ten days

Not a problem - keep me posted on how it goes. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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