Since the very start of my VM contract, I have never had a dial tone. That's 18 months now.
I have tried the wall socket, hub 3 and now hub 4. I have tried multiple phones. Nothing.
Should I have been provided with an adaptor and phone cable?
Also worth noting, on my router settings, it says phone isn't activated. I was assured on installation that it was. Have I been paying for a service for a year and a half and it hasn't even been activated?
I have complained multiple times on varying subjects and can never get satisfactory resolutions... or even replies, at that.
Regarding this particular issue, I have attempted calling, only to face an automated message to say department's are closed.
I've sent multiple emails with my preferred contact being by email, as I work. I then receive a single missed call followed by a letter in the mail to tell me they called.
I have tried the app chat. I don't receive a reply for a long time and that reply is asking if I am still experiencing issues. When I reply 'yes', there's no response until the next day, when I'm asked again if I'm still experiencing issues.
The live chat function has been removed now too, which would have been my preferred option.
I'm honestly at my wits end and have been re-assured the community might be my best option.
I was really sorry you've had such a bad experience in trying to get your landline resolved and been unable to get help, it's disappointing to hear.
I think the best thing to do would be to arrange for an engineer to come and take a look at this, as from here your landline is showing as active and I can't find any reason as to why you have no dial tone.
I've arranged the earliest engineer appointment for you, please find your appointment time slot here: virg.in/myVM
Let us know if you need anything else in the meantime and look forward to hearing back from you after your visit 🙂