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ocnarfoj
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No dial tone, constantly engaged

Hi,  we have no dial tone when we lift our handset.  When we dial our landline from our mobile it is constantly engaged.  It's been this way for a few weeks but haven't been able to get through to the helpline on phone and I guess we hoped it would correct itself.  We've tried another phone but no change. 

Can you help please?

Thanks Jo

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Zak_M
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Re: No dial tone, constantly engaged

Good afternoon @ocnarfoj 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Are you able to let me know if you handset is connected via the traditional landline socket?  Are you able to try another handset? 

 

Kind regards,

Zak_M

 

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ocnarfoj
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Re: No dial tone, constantly engaged

Hi Zak

yes its connected through a traditional phone socket and we've already tried 2 other phones

thanks Jo

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nicad01
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Re: No dial tone, constantly engaged

Exactly the same issue. Have tried other phones, no joy. Impossible to get through to support or to book an engineer, sit on hold via a mobile number for ages via a non-free phone number. Go through the website and end up in a loop which just points me to the phone number I've been trying for ages. Site says log in to run service status and book an engineer, done all that but there's no option to book an engineer! Online test says my phone is in use, engaged, but it isn't.

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John_GS
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Re: No dial tone, constantly engaged

Hi ocnarfoj

 

Thanks for coming back to us.

 

I've ran further checks on the system and it does need a technician visit. I've booked in the first available slot.

 

You can find out more an track the tech visit here

 

Kind regards,

John_GS
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John_GS
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Re: No dial tone, constantly engaged

Hi @nicad01

 

Thanks for posting. Please make your own thread and we can assist further 

 

Kind regards,

John_GS
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ocnarfoj
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Re: No dial tone, constantly engaged

Hi John, thank you!

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John_GS
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Re: No dial tone, constantly engaged

You're more than welcome, let me know how the visit goes

 

Kind regards,

John_GS
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