Hi, we have no dial tone when we lift our handset. When we dial our landline from our mobile it is constantly engaged. It's been this way for a few weeks but haven't been able to get through to the helpline on phone and I guess we hoped it would correct itself. We've tried another phone but no change.
Exactly the same issue. Have tried other phones, no joy. Impossible to get through to support or to book an engineer, sit on hold via a mobile number for ages via a non-free phone number. Go through the website and end up in a loop which just points me to the phone number I've been trying for ages. Site says log in to run service status and book an engineer, done all that but there's no option to book an engineer! Online test says my phone is in use, engaged, but it isn't.