Virgin Media Community

[Shazsure]

I've made all the recommended checks including plugged in a wired phone straight to wall socket but still no dial done & cannot make or receive calls.

Thanks

[Alex_RM]

Hi Shazsure,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the line, thank you for going through those checks already. 

Can you confirm if you've been able to test a different handset?

Alex_Rm

[Shazsure]

Hi

Yes I can confirm I plugged in a corded/wired phone into the wall socket & still the same result  no dial tone, cannot make or receive calls

Thanks

[Alex_RM]

Thanks for confirming!

I've been through a few checks from our side, and it does look like an engineer will be needed.

I'll need to confirm a few details with you first, then I can go ahead and arrange this for you.

I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for confirming your details over private message Shazsure,

I've arranged an engineer visit for you, you'll be able to view the time and date of the appointment via your online account here

Alex_Rm