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No dial tone, can't set home alarm

Hello!

My alarm company has told me there is no signal from my landline to my alarm, and therefore we can't set our ADT alarm. Never use the landline, didn't even have a handset for it. But I've purchased a basic handset, and yes, there is definitely no tone.

I've tried using the online tests, but these tell me that the tests are inconclusive and to call. I've gone through the whole series of phone options, and get to booking an engineer, only to be told the call centres are closed and to call back. The only time I have free to call is when I get home from work. There doesn't seem to be any way of booking an engineer besides this process. 

Getting frustrated - this has been going on for over a week!

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Re: No dial tone, can't set home alarm

Hi nicoleneedles,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your landline. 

 

Just to confirm have you been able to use a landline handset on the line?

 

^Martin

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Re: No dial tone, can't set home alarm

Hey!

No, it's completely dead. When you ring the number, you get an engaged signal for a short while, then it goes dead.

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Re: No dial tone, can't set home alarm

Thanks for letting me know. 


If there is no dial tone then I'll need to get you a technician booked. 


I'll pop you a private message now.

 

Thanks

 

Melissa

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