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pjw49
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No dial tone and when call it is says it is not recognised

No problems with phones in area (BH18) but my phone is not working and can’t be recognise when I phone it

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Lisa_CC
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Re: No dial tone and when call it is says it is not recognised

Hi pjw49,

 

Sorry to hear that you've got no dial tone and that you're hearing that message when calling it. I've found your details and have checked the routing and it's all okay however I'm going to send you a Private Message just so I can be sure that I'm looking at the correct details.

 

Please reply back to it as we may need to arrange for an engineer to take a look at it.

 

Thanks,

 

Lisa

Lisa_CC
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Re: No dial tone and when call it is says it is not recognised

Thanks for the details @pjw49 via Private Message 🙂 I've had a look at the telephone details again to be sure and have arranged to get an engineer to take a looks like a physical fault. You may view the details of the booking via your online account  and reschedule if necessary. Do let us know how it goes.

 

Thanks,

 

Lisa

pjw49
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Re: No dial tone and when call it is says it is not recognised

Thanks

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pjw49
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Re: No dial tone and when call it is says it is not recognised

Engineer called on Tuesday, turned out that the chip to our phone line had blown in the control box down the road. He replaced it and problem now sorted. 

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Ryan_N
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Re: No dial tone and when call it is says it is not recognised

Thank you for letting us know 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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