on 01-03-2022 20:56
Somehow over the last couple of weeks my landline appears to have a fault even though no issues with my service. I have no dial tone, I’m connected to wall socket and everything is working. Last time this happened someone had vandalised the connection box for the area! Unfortunately I can’t get any help or way of registering the fault and the website help just has me going round in circles the whole time. How can I get my landline fault reported and fixed?
on 02-03-2022 08:10
Good morning @Debbiewheddon,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your landline.
Have you tried an alternative handset to see if this could be the problem?
Kind regards,
Zak_M
on 02-03-2022 10:27
Hiya
yes sadly it’s the line not the handset or technology as tried a spare one I had
on 02-03-2022 10:41
Thank you for confirming that @Debbiewheddon.
I will take a further look into this for you.
I am going to pop you over a PM so that I can get some account information, you can find this in the purple envelope on the top right of the screen.
Kind regards,
Zak_M
on 02-03-2022 13:52
Thank you for providing me with that information,
I have arranged the engineer to attend, for the time, date & to make any amendments please visit your My Virgin Media account.
Kind regards,
Zak_M
on 02-03-2022 13:58
Thank you but where on my account can I see the date of the appointment as there is nothing obvious when I log in?
on 02-03-2022 14:13
I am really sorry @Debbiewheddon.
When you sign in, if you hover of "Help" it will bring up a list of options including "orders and appointments."
Regards
Lee_R