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No dial tone and line is busy

I have got no dial tone on my home phone and the line is coming up busy everytime I ring it from my mobile.

I have swapped phones and the problem still persists and the phone is working in another phone line in the house (non Virgin)

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Steven_L
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Re: No dial tone and line is busy

Hey star,

 

Thanks for getting in touch with us and sorry to hear of the issues that you're having with your phone line, we can surely look into this from here.

 

I will need to drop you a private message over to you, so that we can pass account security and get this looked into further. 

 

Regards

Steven_L

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Re: No dial tone and line is busy

Problem is solved, it was a network problem, but the problem is that this wasn't showing as being a problem in the status or doing test until at least 24 hours later.

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Tom_F
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Re: No dial tone and line is busy

Glad it's sorted now, thanks for getting back to us with the update @star it's much appreciated. Please let us know if you encounter any more problems or if there's anything else we can help with.

 

Tom

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