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Rlench
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No dial tone and incoming/outgoing service

Anyone able to help, please? I guess it’s happenwd overnight, or maybe even yesterday, but I have no service at all on my landline. I haven’t moved/unplugged the phone, and gone through the troubleshooting advice on the website. I’m in the north-west of England if that helps. 

Thanks

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Steven_L
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Re: No dial tone and incoming/outgoing service

Hey @Rlench,

 

Sorry to hear that you're having issues with your landline.

 

I have been able to locate your account and run a few tests on your line, i have found that we need to get an engineer sent out to you to fix this.

 

An appointment has been arranged and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

Rlench
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Re: No dial tone and incoming/outgoing service

Hello. 

Thank you for your help.

Regards

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Steven_L
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Re: No dial tone and incoming/outgoing service

No problem @Rlench.

 

Please do let us know how the visit goes and please get in touch if you have any further.

 

Regards

Steven_L

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Rlench
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Re: No dial tone and incoming/outgoing service

Hi

 

I’m still having a problem with my phone. It came back on for a day, so I cancelled my scheduled call-out as it seemed fine. I got an automated text that said if it’s resumed and is working, I should cancel my request. I cancelled it and it was ok for a few days, but it has happened again. It has been off for about four days now. Would it be possible to have someone come to check it?

Thanks. 

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Zak_M
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Re: No dial tone and incoming/outgoing service

Good Afternoon @Rlench

 

Thank you for coming back to us. 

 

I have further booked the tech appointment for you, this will take place on the 24th between the hours of 8-12. 

 

If this time and date isn't suitable, you are able to re-arrange this via your online account. 

 

Kind regards,

Zak_M 

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Rlench
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Re: No dial tone and incoming/outgoing service

Spoiler
 

That is great. Thank you.

Regards

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Zak_M
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Re: No dial tone and incoming/outgoing service

No problem at all, 

 

I will pop back here on Monday to check how things have gone. 

 

Kind regards,

Zak_M 

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Zak_M
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Re: No dial tone and incoming/outgoing service

Good afternoon @Rlench

 

Just wanted to check in and see how things are looking since the engineer visit? 

 

Kind regards,

Zak_M 

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Rlench
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Re: No dial tone and incoming/outgoing service

Hi

 

Very good, thank you. The problem was found and resolved, and it is working properly again. The engineer phoned me just before arrival, and was very helpful.

Thanks again for your help. 

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