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gclinch
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No dial tone & crackling line

When I lift the handset, I have no dial tone but hear crackling on the line.

The online diagnostics page says:

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[REMOVED] at 11:42 AM on Mon 11 Jan
The test results were inconclusive

We'd be happy to investigate further.

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But I can't see how to progress to an investigation.  Obviously I can't ring 150(!)

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Gareth_L
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Re: No dial tone & crackling line

Hello gclinch

Sorry to hear this

Sounds like we need to get an engineer out 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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gclinch
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Re: No dial tone & crackling line

A cheerful & thoughtful engineer attended today, diagnosed & corrected the issue quickly - an all-round positive customer support experience.

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Rachael_F
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Re: No dial tone & crackling line

Hi gclinch,

 

Thank you for letting us know how the visit went. I'm really pleased that the engineer was a shining example of our business and were able to resolve your fault swiftly. If you have their name or tech ID, you're welcome to send this to me in a private message so I can pass on your comments.

 

Please don't hesitate to get in touch again with any future queries or concerns. We and our brilliant community are happy to help wherever we can.

 

Thanks,

Rachael

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