I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Thank you for letting us know how the visit went. I'm really pleased that the engineer was a shining example of our business and were able to resolve your fault swiftly. If you have their name or tech ID, you're welcome to send this to me in a private message so I can pass on your comments.
Please don't hesitate to get in touch again with any future queries or concerns. We and our brilliant community are happy to help wherever we can.